Unddosable Solutions Ltd
Privacy Policy

We care about your privacy.

This document is the privacy policy (privacy notice) for Unddosable Solutions Ltd. This privacy policy explains how our company uses the personal data that we collect from you or that you provide to us when you use our website and services.

Please read this notice carefully in order to fully understand what data we collect, why we collect it and how we handle your data.

Topics

  1. About this notice and our company
  2. What data do we collect?
  3. How do we collect your data?
  4. How will we use your data?
  5. How do we store your data?
  6. Marketing
  7. Your data protection rights
  8. Cookies
  9. Privacy policies of other websites
  10. Failure to provide data
  11. Changes to our privacy policy

  1. About this notice and our company



    It is important for you to read this privacy notice as well as any other notice which we provide when we are collecting or processing data about you so that you are fully aware of how and why we are using your data. This notice will be provided on specific occasions, including when you create an account or order services from us.

    This policy is applied regardless of where you visit our website or make use of our services from.

    This privacy notice describes how and why UnDDoSable collects, processes and protects your Personal Data which is collected when you use our website and the services provided by us. This includes information which you submit to us via our website when you are creating an account or placing an order for the first time, as well as information which you submit or generate while using the website and the provided services. We also receive Personal Data from third parties such as our payment processors.

    Personal Data is a term used to describe data which can be used to identify you as an individual, directly or indirectly. This does not include anonymised data, which can no longer be used to identify you because all identifying information has been removed.

    As a company established in the European Union (EU) member state of Ireland, Unddosable Solutions Ltd is regulated under the EU General Data Protection Regulation (GDPR), as well as the Data Protection Act 2018 (Ireland). The supervisory authority responsible for upholding the named laws and regulations in Ireland is the Data Protection Commission (DPC). Unddosable Solutions Ltd is regulated by the DPC.

    1. Data Controller



      Unddosable Solutions Ltd is the controller of your Personal Data which is provided to or collected by us. Unddosable Solutions Ltd is referred to as UnDDoSable Solutions Limited, Unddosable Solutions Ltd, UnDDoSable, “our company”, “we”, “us” and “our” in this privacy notice.

      We have appointed a Data Protection Officer (DPO) who is responsible for addressing any questions related to this privacy notice.

      If you have any questions about this privacy notice or wish to exercise your legal rights, please contact the Data Privacy Officer using the contact details provided within this notice.

    1. DPO Contact Details



      The following details and methods of contact are available for the Data Protection Officer:

      UnDDoSable DPO



      Email:
      [email protected]

      Postal address:
      UnDDoSable Solutions Ltd
      Landscape House
      Baldonnell Business Park
      Dublin
      Ireland

      You have the right to make a complaint at any time to the Data Protection Commissioner (DPC), the Irish supervisory authority for data privacy (https://www.dataprotection.ie). Please contact us by sending an email to [email protected] in the first instance where possible, and we will aim to promptly resolve any issues which are brought to our attention.

  2. What data do we collect?



    This section lists the types of data which you provide to us by completing forms on our website, and data which we gather when you use our website and services.

    1. Data that you provide



      • Identity Data: first name and last name
      • Contact Data: email address, billing address, phone number, company name
      • Profile Data: username and password, orders placed and account preferences
      • Marketing and Communications Data: a record of whether or not you wish to receive news and offers from us.

    1. Data that we collect



      The following data is automatically collected when you use our website and services.

      • Technical Data: internet protocol (IP) address, browser agent (internet browser software and version, information about your operating system and software environment), date and time of website access
      • Transaction Data: information about the payments that you send to us via PayPal and Stripe, including the transaction ID
      • Usage Data: information about how you use our website and services.

    1. Aggregated Data



      We also collect and use Aggregated Data including statistical and demographic data. Aggregated Data may be derived from your Personal Data however it is not considered Personal Data by law since this data cannot be used to identify you as an individual.

      Aggregated Data may be used internally or shared for any purpose, including to improve our website and services. An example of Aggregated Data would include the Aggregated Data derived from Personal Data and Usage Data which has been aggregated to calculate which countries a service or feature is most popular in.

      If Aggregated Data is combined with your Personal Data such that it can be used to identify you either directly or indirectly, then the resulting data is considered to be Personal Data and will be handled in accordance with this privacy policy.

    1. Data in Special Categories



      We do not collect any Special Categories of Personal Data about you. Special Categories of Personal Data would include your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health and genetic or biometric data, criminal convictions and offences.

  3. How do we collect your data?



    We collect data from you and data about your usage of our website and services through the following means:

    1. When you provide data directly



      We receive your Identify Data and Contact Data when you complete forms on our website or contact us. This includes when you:

      • Create an UnDDoSable account on our website
      • Place an order for any of our services
      • Update your contact or billing information and preferences in the client area/control panels
      • Contact us via email, through our website or through social media platforms

    1. When you use our website



      We collect Technical Data while you use our website which includes information about your internet browser and operating system, as well as details of the pages/URLs visited, on-page interactions and browsing patterns.

      This data is collected by our website and web server access logs.

    1. Data received from third parties



      We receive Personal Data about you from the following third party sources:

      • Contact and Transaction Data related to payments which you send to us is received from online payment processors including PayPal and Stripe
      • Usage Data and Technical Data from Google Analytics

  4. How will we use your data?



    We only use your Personal Data when it is allowed by law. The main categories of use are:

    • To perform the contract we are about to enter into or for the performance of an existing contract.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal or regulatory obligation.

    Generally we do not rely on consent as a legal basis for processing your Personal Data other than to respond to an enquiry you make to us via any available method of contact where by making the enquiry you consent to us using any Personal Data provided for the purposes of dealing with and responding to that enquiry, or in relation to sending marketing communications to you via e-mail or text message.

    You have the right to withdraw consent to receive news and marketing communications from us at any time. You can withdraw consent via the account settings area of the control panel or by contacting us with a request to withdraw your consent.

    1. Purposes for which we will use you Personal Data



      This section contains a table which describes all of the ways we use your Personal Data, along with one or more legal basis which is used to do so. Where applicable, the corresponding legitimate interests have also been highlighted.

      Purpose/Activity Type of data Lawful basis and legitimate interest for processing
      (1) To register you as a new customer (a, b) (a) Identity
      (b) Contact       		(1) Performance of a contract with you
      To process and deliver your order including:
      (1) Manage payments, fees and charges (a, b, c)
      (2) Collect and recover outstanding debts (a, b, c)       		(a) Identity
      (b) Contact
      (c) Transaction
      		 (1) Performance of a contract with you
      (2) Necessary for our legitimate interests (to recover debts due to us)
      To manage our relationship with you which will include:
      (1) Notifying you about changes to our terms or privacy policy (a, b, c)
      (2) Asking you to leave a review or complete a survey (b, d)       		(a) Identity
      (b) Contact
      (c) Profile
      (d) Marketing and Communications
      		 (1) Performance of a contract with you
      (1) Necessary to comply with a legal obligation
      (2) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
      (1) To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a, b, c) (a) Identity
      (b) Contact
      (c) Technical       		(1) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
      (1) Necessary to comply with a legal obligation
      (1) To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a, b) (a) Technical
      (b) Usage       		(1) Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
      (1) To make suggestions and recommendations to you about goods or services that may be of interest to you (a, b, c, d, e) (a) Identity
      (b) Contact
      (c) Technical
      (d) Usage
      (e) Profile       		(1) Necessary for our legitimate interests (to develop our products/services and grow our business)
      (1) To handle a general enquiry or careers enquiry (a, b) (a) Identity
      (b) Contact       		(1) Consent
      (1) Necessary for our legitimate interests (recruitment and to communicate with our customers, partners and other third parties)

  5. How do we store your data?



    It is important that your data is stored securely and retained for an appropriate duration.

    1. Data Security



      Our company securely stores your data on servers located within OVH data centres in the United States. OVH implements stringent physical security measures which are outlined at https://www.ovh.com/world/us/about-us/security.xml. Technical measures in place to protect your data include the use of full disk encryption, to protect your data in the event of unauthorised access to the physical storage media.

      We backup your data to multiple locations within and outwith the EU to further ensure that your data remains available.

      Regardless of the physical location in which we store your data, your data is handled in accordance with this privacy policy, and Unddosable Solutions Ltd remains the sole Data Controller of your Personal Data.

      The appropriate computer security measures have been put in place to prevent your data from being accidentally lost, used, altered, disclosed or accessed in an unauthorised way. In addition, we limit access to your Personal Data to employees who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality.

      Transport layer security (TLS) is used to protect the internet traffic which is sent between your web browser and our servers, including any information which you submit to our web servers. Secure Sockets Layer (SSL) is deprecated and was replaced with TLS. When supported by your web browser, we use strong TLS ciphers, HTTP Strict Transport Security (HSTS) and forward secrecy to further protect your information in transit over the internet.

      We have implemented the appropriate data security measures for in-storage data. Your password will be securely hashed and salted with a one-way cryptographic hashing algorithm. We regularly review and change our use of encryption algorithms based upon changes to the level of security offered by any given algorithm which may arise due to the discovery of new flaws in an algorithm, or advancements in the hardware, software and techniques used to crack hashed passwords.

      Unfortunately, it is not possible to guarantee the security of your data even when the appropriate steps have been taken to secure it. The internet is not completely secure, and your data may be at risk of compromise during transmission or while being stored or processed on your devices and our servers. We recommend that you use a secure password which you have not used on any other websites, and we recommend that you employ good computer security practices to protect your devices and networks.

      We have put in place procedures to handle any suspected Personal Data breach and we will notify you and any applicable regulator of a breach where we are legally required to do so.

    1. Data Retention



      We will only retain your Personal Data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

      To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

      By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for 7 years after they cease being customers for tax purposes.

      In some circumstances you can ask us to delete your data: see request erasure below for further information.

      In some circumstances we may anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

      Your Personal Data will be securely deleted when we no longer have a legitimate basis to retain it.

  6. Marketing



    We would like to send you information about products and services of ours that we think you might like. We would also like to send you relevant news about our company and the services that you receive, and we would like to send you promotional offers such as discount opportunities to you.

    If you have agreed to receive marketing communications, you may always opt out at any time. We will never send you marketing communications unless you have opted-in to receiving marketing communications.

    You have the right at any time to stop us from contacting you for marketing purposes.

    If you have opted-in to marketing communications and you no longer wish to be contacted for marketing purposes, please update your preferences in the client area or contact us with a request to opt-out.

    Promotional offers from us:

    We use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

    You will receive marketing communications from us if you have purchased services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, we will only contact you for marketing purposes if you have explicitly opted-in to receiving these communications.

  7. Your data protection rights



    Under certain circumstances, you have rights under data protection laws in relation to your personal data.

    • Request access to your personal data.
    • Request correction of your personal data.
    • Request erasure of your personal data.
    • Object to processing of your personal data.
    • Request restriction of processing your personal data.
    • Request transfer of your personal data.
    • Right to withdraw consent.

    If you wish to exercise any of the rights set out above, please contact us.

    1. No fee usually required



      You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

    1. Information that we may request



      We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    1. Time limit to respond



      We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  8. Cookies



    Cookies are text files placed on your computer’s hard drive or in your internet browser to collect standard Internet log information and visitor behaviour information. When you visit our website, we collect information from you automatically through the use of cookies.

    You can configure your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website will become inaccessible or not function properly.

    Depending upon which cookies you accept, we may obtain information about your general internet usage by using a cookie file which is stored in your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. Some of the cookies we use are essential for our website to operate.

    If you continue to use our website, you consent to our use of essential cookies for the purposes set out in section 8.3 of this notice. If you wish to opt out of the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your ‘browser history’ when you leave our website or you can block cookies by activating the setting on your browser which allows you to block all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our systems will issue cookies as soon you visit the website.

    For further information about cookies, visit https://www.allaboutcookies.org/.

    1. Why do we use cookies



      Our website uses cookies to provide essential functionality and to gather Usage Data and Technical Data while you use our website. This data is gathered to allow us to understand how you use our website, in order for us to identify opportunities for us to improve our website for you and our other visitors.

      We also use cookies to:
      • Remember that you are signed in to your account and store information about your session (session cookies)
      • Process payments with our payment providers
      • Understand how our website is used by our visitors (Google Analytics)

      We will only set cookies in your browser when we feel that it is essential for the functionality of our website and services, and to improve your experience.

    1. What cookies will be saved in your browser



      We have constructed a table of cookies which are set by us (first party) and cookies which are set by third parties such as Google, PayPal and Stripe.

      The “Maximum Age” is the longest possible period of time, starting from the time that the cookie was set, that the cookie will remain stored in your browser. This period of time is defined by the expiry date/time of the cookie.

      Session cookies expire when your browsing session ends. The session ends when you close your web browser.

      After a cookie has expired, your web browser should no longer send it to our web servers. Your web browser should also delete the cookie once it has expired. This is subject to the implementation of your web browser.

      Cookies which have been categorised as “Essential” are Strictly Necessary cookies.

      Domain Cookie Name Description Purpose Party Maximum Age Category
      fivem-ddos-protection.com cookieyes-consent Stores your cookie preferences. Used to remember and implement your cookie preferences/settings. First party 1 Year Essential
      fivem-ddos-protection.com woocommerce_items_in_cart Stores the items in your basket. Necessary for checkout to function properly. First party Session Essential
      fivem-ddos-protection.com woocommerce_cart_hash Used to determine when the contents of your basket have changed. Necessary for checkout to function properly. First party Session Essential
      fivem-ddos-protection.com wp_woocommerce_session_* Used to identify your checkout session. Necessary for checkout to function properly. First party Session Essential
      fivem-ddos-protection.com sbjs_migrations Sourcebuster tracking and analytics cookie. To identify the source of visitors and understand how our visitors use our website. First party Session Optional
      fivem-ddos-protection.com sbjs_current_add Sourcebuster tracking and analytics cookie. To identify the source of visitors and understand how our visitors use our website. First party Session Optional
      fivem-ddos-protection.com sbjs_first_add Sourcebuster tracking and analytics cookie. To identify the source of visitors and understand how our visitors use our website. First party Session Optional
      fivem-ddos-protection.com sbjs_current Sourcebuster tracking and analytics cookie. To identify the source of visitors and understand how our visitors use our website. First party Session Optional
      fivem-ddos-protection.com sbjs_first Sourcebuster tracking and analytics cookie. To identify the source of visitors and understand how our visitors use our website. First party Session Optional
      fivem-ddos-protection.com sbjs_udata Sourcebuster tracking and analytics cookie. To identify the source of visitors and understand how our visitors use our website. First party Session Optional
      fivem-ddos-protection.com sbjs_session Sourcebuster tracking and analytics cookie. To identify the source of visitors and understand how our visitors use our website. First party 1 Day Optional
      stripe.com __stripe_mid Stripe checkout cookie. Required for Stripe to process your payments. Third party 1 Year Essential
      stripe.com __stripe_sid Stripe checkout cookie. Required for Stripe to process your payments. Third party 30 Minutes Essential
      fivem-ddos-protection.com _ga_ Google Analytics cookie used to distinguish users. To understand how our visitors use our website. Third party 30 Minutes Optional
      fivem-ddos-protection.com _ga_* Google Analytics cookie used to distinguish users. To understand how our visitors use our website. Third party 30 Minutes Optional
      fivem-ddos-protection.com __cf_bm Cloudflare bot management cookies. Occasionally used to protect our website from DDoS attacks, to ensure that it is available for you. Only set during attacks. Third party 30 minutes Essential
      google.com (reCAPTCHA) 1P_JAR, ANID, CGIC, CGIC, CONSENT, DV, NID, OGPC, SNID Google reCAPTCHA cookies. Provides protection against automatic spam and attacks. Third party 1 day (minimum) to 17 years (maximum) Essential

      For more information about Google Analytics cookies, please view the cookie section of the Google Analytics developer guide. Google Analytics is a tool/service provided by Google that allows us to understand how you use our website.

      For more information about Cloudflare cookies, please view the Cloudlare cookie list. Cloudflare is a Content Delivery Network (CDN), load balancer and website DDoS protection provider that we use to enhance the performance, reliability and availability of our website.

      If you have chosen to pay with PayPal, PayPal will set cookies in your browser when you are redirected to the PayPal website in order to pay for our services. For more information about how PayPal uses cookies, please view the PayPal cookie statement. PayPal does not set any cookies while you are on our website.

      Please note that Google’s Privacy Policy and Terms of Service apply to pages which are protected by reCAPTCHA.

    1. Cookie preferences



      When you visit our website for the first time, we will make you aware of our use of cookies and invite you to accept or refuse the use of specific types of cookies. You can choose to refuse all cookies, however this will limit the functionality of our website.

      You can view and change your cookie preferences at any time by clicking the “Change Cookie Preferences” button at the top of this page.

      Please note that this preference only applies to your current internet browser, and the “cookieyes-consent” cookie must be accepted to remember this preference. If you are logged in to your UnDDoSable account when you update your preferences, your cookie preferences will also be saved to your account. If you are using a new browser, or if you have deleted or blocked the cookie_preferences cookie, and you are not logged in to your UnDDoSable account, then you will be presented with the cookie preferences dialogue again.

  9. Privacy policies of other websites



    Our website contains links to and from other websites. Please note that these websites have their own privacy policies and we do not accept any responsibility or liability for their policies. Please check their policies before you submit any Personal Data to other websites.

    The Unddosable Solutions Ltd privacy policy applies only to Unddosable Solutions Ltd, including the fivem-ddos-protection.com domain, services provided by UnDDoSable and the Unddosable Solutions Ltd company.

  10. Failure to provide data



    Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel the service you have with us but we will notify you if this is the case at the time.

    1. Data accuracy



      It is important that the personal data that we hold about you is accurate and up to date. Please inform us if there are any changes to your personal data during the course of our contractual relationship. This data should be updated using the facilities provided in the settings area of the client control panel.

      Where data has been provided, but the provided data is clearly false or significantly incorrect, this is considered failure to provide data.

  11. Changes to our privacy policy



    This privacy notice will be updated when required. It is important to ensure that you have read and understand the most recent version of this notice. If you have an active UnDDoSable account, or if we otherwise hold any of your personal data, we will notify you of changes to this privacy policy. Please note that we are legally required to provide this notification to you even if you have unsubscribed from other communications. This notice was last updated on the 20th of February, 2024.

UnDDoSable Solutions Ltd,
Landscape House,
Baldonnell Business Park

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